Skip to content

General Inquiries/Troubleshooting

Feel free to shoot me an email about any problems regarding Rezo’s products. Please make sure Serum and Vital are updated before contacting me. 😀

support@rezosounds.com

Frequently Asked Questions

WHAT PAYMENT OPTIONS ARE THERE?

Right now I only accept Paypal and Credit Card payments via Stripe because it is secure. With Paypal you can pay with your Paypal account. If you prefer to pay with your credit card, just select “Credit Card” on checkout. Credit Card Payments are processed via Stripe.

IS YOUR SHOP SECURE? ARE MY DATA PROTECTED?

All your data will be handled confidently and run through the SSL (Secure Socket Layer) certificate. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party as they run through Paypal or Stripe depending on your payment method.

WHAT HAPPENS AFTER ORDERING?

After you placed your order you will get an order confirmation in your email inbox, which contains a link to your downloads. You will also be able to login to your RezoSound account, go to “My Downloads” and find your downloads there. 🙂

CAN I GET A REFUND?

I offer you a full 100% Money Back Guarantee on all of our individual products within 30 days of purchase. No bulk orders. One refund per person. To receive your refund contact support via email at support@rezosounds.com.

HOW LONG DOES IT TAKE TO GET MY PRODUCTS?

Products are delivered as download links via email. You will also be sent a confirmation email as well as your login credentials to download products on the website, view your orders and change profile information.

WHY DID I NOT GET A ORDER CONFIRMATION?

Unfortunately some email services incorrectly flag our automated messages as spam – if you didn’t receive any email, please check your spam folders first. You may also accidentally have provided an incorrect email address – if this happened please contact our support team via email support@rezosounds.com to check whether we received your order.

WHAT IF I DON’T HAVE PAYPAL?

No worries, a Paypal account isn’t required to purchase our products. You can also pay with your credit card via Stripe.

ARE YOUR SOUNDBANKS AND SAMPLEPACKS ROYALTYFREE?

Yes, all RezoSound sample packs and soundbanks are 100% royalty free. However, redistribution and repackaging are strictly prohibited! Rendering the project files and releasing the exact songs as your own original content is prohibited. However, using the samples, presets, loops, rhythms, melodies, and other included in the project files is perfectly acceptable. If you have any further questions regarding copy rights and royalty email support@rezosounds.com.

Get Instant Access to ALL our FREE Downloads!
We respect your privacy.

This will close in 0 seconds